Black Friday/Holiday Shipping Policy
Thank you for your purchase!
Once an order has been placed it cannot be modified. We are unable to make any changes or additions to an order after it has been placed.*
Processing for all orders will take at least 7-10 business days (weekends & holidays not included).
The shipping timeframe for orders with priority service will begin once processing time has completed. All orders will ship in the order in which they were placed.
Once your order has fully processed, you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24-48 hours for updates to be reflected.
Based on order quantity, your items may arrive in multiple shipments. Orders will not be eligible to be combined.
Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Our customer service team will always provide exceptional service and help in these situations. Please know we are working incredibly hard to fulfill your orders. Happy Holidays!
*Orders can only be canceled up to 24 hours after the order has been placed.
General Shipping Policy
We ship all orders via UPS at 3PM each day. Once processed, your order will be shipped via UPS.
Shipping Options:
UPS SurePost – service could take 2-7 business days for delivery
UPS Ground- service could take 1-5 business days for delivery
Delivery time:
For US Orders: Normally takes 2-7 business days
For International Orders: Usually takes 8-14 business days.
Shipping Policies:
All delivery times are estimated from the time your order leaves our processing center.
Domestic Orders:
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at customersvc@mjbholistichaircare.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
Order Processing Times:
Please allow 3 business days to process your order, all orders placed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 2-3 business days. Orders submitted on weekends will process that next 2 business days.
All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.
Incorrect Shipping Information:
If a package is returned to MJB Holistic Hair Care LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Mielle Organics LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages:
MJB Holistic Hair Care LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, JB Holistic Hair Care LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
DAMAGED PRODUCT AND INCORRECT ORDERS:
MJB Holistic Hair Care LLC is not responsible If you receive damaged products or an order that you feel was processed or filled incorrectly, you must contact us by phone or email within 30 days of placing your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Items not in Stock:
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Refund and Money Back Guarantee
MJB Holistic Hair Care LLC stands behind the products we sell. If there is any discrepancy with your order please contact us via email or phone by 9am Eastern Time the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at 240-825-4963 or customersvc@mjbholistichaircare.com. To obtain a refund, simply return all bottles (unused) with a note containing your name and address to:
Shipping Dept
MJB Holistic Hair Care LLC
4200 Forbes Boulevard, Suite 214
Lanham, MD 20706